Terms of Service

About Genuine Collectables

Genuine Collectables is an online store offering trading card products, sealed collectables and related items, including Pokémon TCG, One Piece Card Game, Flesh and Blood and other collector products.

Use of Our Website

By using our website, you agree to use it for lawful purposes only and not to interfere with the security, operation or availability of the store.

You must not misuse our website, attempt unauthorised access, submit false information or engage in fraudulent activity.

Product Information

We aim to provide accurate product titles, descriptions, images, prices and availability. However, product information may occasionally contain errors, omissions or outdated details.

Product images are for reference only. Packaging, artwork, product appearance and contents may vary depending on manufacturer updates, print runs or supplier information.

Orders and Acceptance

Placing an order does not automatically mean that your order has been accepted. We reserve the right to review, cancel or refuse an order where necessary, including in cases of stock errors, pricing errors, suspected fraud, payment issues or supplier allocation changes.

Pricing and Availability

Prices are listed in Australian dollars unless otherwise stated. Product prices and availability may change without notice.

If a pricing or stock error occurs, we may contact you to confirm the correct details, offer an alternative solution or cancel and refund the affected order.

Preorders

Preorder products are subject to supplier availability, release dates, allocation changes and delivery timing. Estimated release or arrival dates are provided as a guide only and may change.

If your order contains preorder and in-stock items, your order may be held until all items are available to ship unless separate shipping is arranged.

Payments

Payment is processed through Shopify checkout and any payment methods enabled on our store. Orders may not be processed until payment has been successfully received.

Shipping

Shipping options, rates and estimated delivery details are shown at checkout where available. Delivery times may vary depending on location, carrier conditions, public holidays and other factors outside our control.

Customers are responsible for providing accurate shipping details at checkout.

Returns and Refunds

Returns and refunds are handled in line with our Refund Policy and applicable Australian Consumer Law rights.

Intellectual Property

Website content, branding, text, images, design elements and other materials on this website are owned by or licensed to Genuine Collectables unless otherwise stated.

Product names, logos and trademarks relating to Pokémon, One Piece, Flesh and Blood and other brands belong to their respective owners.

Limitation of Liability

To the extent permitted by law, Genuine Collectables is not liable for indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these Terms of Service excludes any rights that cannot be excluded under Australian Consumer Law.

Contact Us

For questions about these terms, contact us