Shipping Information

Order Processing

Orders are usually processed and packed within 1–3 business days, excluding weekends and public holidays. During busy periods, preorder releases, restocks or major product launches, processing times may be slightly longer.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details where tracking is available.

Estimated Delivery Times

Delivery times vary depending on your location, the selected shipping method and carrier network conditions. Estimated delivery timeframes are shown at checkout where available.

• Metro areas: Delivery is generally faster after dispatch.
• Regional areas: Delivery may take additional business days.
• Remote areas: Delivery times may vary depending on carrier access.
• Public holidays and peak periods: Delivery delays may occur outside our control.

Please note that delivery estimates are not guaranteed and may be affected by courier delays, weather events, public holidays or other carrier-related issues.

Preorders and Mixed Orders

If your order contains a preorder item, your order may be held until all items are ready to ship. This helps keep your order together and avoid multiple shipping charges.

If you would like in-stock items shipped separately from preorder items, please contact us before or shortly after placing your order so we can advise whether separate shipping is available.

Incorrect Address Details

Please check your shipping address carefully before completing your order. Genuine Collectables is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Lost, Delayed or Damaged Parcels

If your parcel appears delayed, lost or damaged during transit, please contact us with your order number and tracking details. We will review the situation and assist where possible.

For damaged parcels, please keep the original packaging and provide clear photos of the parcel, packaging and affected products so we can help assess the issue.