Privacy Policy

Information We Collect

When you use our website or place an order, we may collect personal information such as your name, email address, phone number, billing address, shipping address, order details and payment information required to process your purchase.

We may also collect information about how you interact with our website, including device information, browser type, IP address, pages viewed and other analytics information.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates and customer service messages
• Respond to enquiries and provide support
• Improve our website, products and customer experience
• Send marketing emails if you have subscribed or opted in
• Prevent fraud, protect our store and comply with legal obligations

Payments and Checkout

Payments are processed securely through Shopify and any enabled third-party payment providers. Genuine Collectables does not directly store full credit card details.

Email Marketing

If you subscribe to our email list, we may send you updates about new releases, restocks, preorders, promotions and Genuine Collectables news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

Cookies and Analytics

Our website may use cookies and similar technologies to help operate the store, improve user experience, remember preferences, analyse website traffic and support advertising or marketing features.

You can adjust cookie settings through your browser, although some website features may not work correctly if cookies are disabled.

Sharing Your Information

We may share necessary information with service providers who help us operate our store, including Shopify, payment processors, shipping carriers, email platforms, analytics providers and fraud prevention services.

We do not sell your personal information.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No online transmission or storage method is completely secure, but we work with trusted platforms and service providers to help protect customer information.

Access and Correction

You may contact us to request access to personal information we hold about you or to request that incorrect information be updated.

Contact Us

For privacy questions or requests, contact Genuine Collectables