Contact Us

Genuine Collectables Support

Contact Us

Need help with an order, product question or shipping enquiry? The Genuine Collectables team is here to help collectors and players across Australia.

Get in Touch

For all customer support enquiries, please email us at:


We aim to respond as soon as possible during business hours. To help us assist you faster, please include your order number if your enquiry relates to an existing purchase.

Order Support

For order updates, payment questions or product availability, contact us with your name, email address and order number.

Shipping Enquiries

Have a question about delivery, tracking or Australia-wide shipping? Send us an email and we’ll help you with your shipment.

Product Questions

Need more information about Pokémon TCG, One Piece Card Game, Flesh and Blood or sealed collectables? We’re happy to help.

Before You Email

To help us resolve your enquiry quickly, please include as much detail as possible.

  • Your full name
  • Your order number, if applicable
  • The product name or collection you are asking about
  • A clear description of your enquiry
  • Photos, if your enquiry relates to product condition or delivery damage

Collector-Focused Support

Genuine Collectables is built for trading card collectors, players and sealed product fans. Whether you are shopping Pokémon TCG, One Piece Card Game, Flesh and Blood or other collectables, we’re here to make your experience smooth and reliable.